7-day zero-use refund
A request made within 7 days only when no paid content has been accessed and no generation credits have been used.
Clear rules for digital purchases
Full refunds are normally available within 7 days only if no paid content has been accessed and no generation credits have been used. Starting an exam, opening any paid question, viewing any answer or explanation, or spending any generation credit makes the purchase final and ineligible for a standard refund. Duplicate charges, unauthorized payments, material service failures, and refunds required by law are reviewed separately.
Final after use
Starting an exam, opening a paid question, viewing an answer or explanation, or spending a credit ends standard refund eligibility.
7-day zero-use window
You may request a full refund within 7 calendar days of purchase only when no paid content has been accessed and no generation credits have been used. Every request is checked before funds are returned; submitting a request does not guarantee approval.
When a purchase becomes final
Any use of paid content or generation credits ends standard refund eligibility. A purchase is final after any of the following:
- Starting a paid exam, module, practice set, or mock exam.
- Opening any paid question, even if no answer is submitted.
- Viewing any answer, explanation, or detailed review content.
- Spending any generation credit to create an exam, assignment, or focused training.
Once any of these actions occurs, the purchase is not eligible for a standard refund. The exceptions below and any rights required by law still apply.
Exceptions and legal rights
Duplicate charges, unauthorized payments, material service failures, and refunds required by applicable law are reviewed individually even when a purchase is otherwise final. Contact support promptly and include the order date and a short description, but never send a full card number.
This policy does not limit any refund, cancellation, or consumer right that cannot be waived under applicable law.
What happens after a refund
Refunded exam access and unused generation credits are removed. Detailed paid question review, answers, and explanations connected to the refunded access are no longer available. A basic score summary may remain in Results so the learner keeps a record of completed work.
A payment dispute may temporarily remove related access or credits while the payment provider reviews the case.
Review and processing time
Requests are normally reviewed within 2 business days. Approved refunds are sent to the original payment method. Most banks post the credit within 5–10 business days after processing begins, but the exact timing is controlled by the bank or payment provider.
You can follow the request timeline in Billing & refunds and cancel a submitted request before review begins.
NEXT STEP
Need help with a purchase?
Open your billing history to request a refund, or contact support when you cannot access the order.